An intelligent platform for
managing referrals

par8o referral management solutions are designed to ensure that patients always gain access to the care that they need and are never lost to follow up. With par8o, decision support including network participation, plan design, provider clinical preferences, and appointment availibility is visible to referring providers and staff right at the point of referral. par8o can integrate with any EMR workflow and makes managing your provider network and patient referrals a standardized process across your enterprise.

Why Referrals Matter

Referrals have a meaningful influence on the cost, quality, and volume of care.

> 1 out of 3

patients are referred to a specialist each year1

< 25%

of patients schedule referrals with their intended provider2

$10M

of downstream healthcare spend controlled by each primary care physician3

  1. Mehrotra A, Forrest CB, Lin CY. Dropping the Baton: Specialty Referrals in the United States. The Milbank Quarterly. 2011;89(1):39-68. doi:10.1111/j.1468-0009.2011.00619.x.
  2. Internal par8o survey based on calls with 637 patients, 2013
  3. Mostashari F, Sanghavi D, McClellan M. Health Reform and Physician-Led Accountable Care: The Paradox of Primary Care Physician Leadership. JAMA. 2014;311(18):1855-1856. doi:10.1001/jama.2014.4086.

What par8o does

Real-time, data-driven referrals

Graphic what par8o does

How it works

See how par8o fits into a clinical workflow, step-by-step.

Set-up: Provider directory and EMR integration
Step 1: Referral order
Step 2: Care Compass
Step 3: Patient Engagement
Step 4: Work Queue
Step 5: Reporting and Analytics
Hiw feature 1
Set-up: Provider directory

par8o sets up both the EMR integration via HL7 feed or Epic web service and a comprehensive provider directory, complete with subspecialties, contact information, and insurance plans.

Hiw feature 2
Step 1: Referral order

Provider places the referral order with the existing EMR.

Hiw feature 3
Step 2: Care Compass

par8o’s Care Compass provides intelligent guidance to referring providers and staff, ensuring that patients are referred in-network and can access the care that they need.

Hiw feature 4
Step 3: Patient Engagement

par8o offers a range of patient engagement messaging to increase transparency and coordination throughout the patient journey.

Hiw feature 5
Step 4: Work Queue

par8o’s Work Queue enables end-to-end referral tracking and management for better care coordination and patient follow-up.

Hiw feature 6
Step 5: Reporting and Analytics

par8o provides a range of real-time analytics designed to track and analyze network performance, ensuring teams are held accountable for unlocking patient access.

Platform

par8o offers a range of solutions to meet each client's needs.

Graphic referral mgmt optimization

Referral Management Optimization

Referral management is optimized by integrating par8o with the health system's existing EMR and by par8o’s Care Compass, which provides insight and influence at the point of referral for provider systems.

Graphic sending side

Sending side

The Care Compass provides decision support at the point of referral.

Graphic receiving side

Receiving Side

Receives notification of referral through desktop application, fax, or email.

Graphic reporting

Reporting and analytics

Reporting focuses on referral visibility, tracking network leakage, and offering insights that can improve the referral process.

Graphic emr integration

EMR integration

EMR integration increases adoption and provides a seamless sending-side experience (optional).

Graphic access capacity

Access and Capacity Optimization

par8o’s Access and Capacity Optimization solution builds on the Care Compass and Work Queue to provide both decision support at the moment of referral and accountability for following through with patients promptly (care coordination). This solution drives accountability through extensive reporting and analytics that tracks patient access metrics such as time to contact and patient scheduling within the requested clinical urgency.

Graphic sending side

Sending side

Care Compass provides decision support at the moment of referral.

Graphic receiving side

Receiving Side

Providers use Work Queue to track and triage referrals.

Graphic reporting

Reporting and analytics

Reporting focuses on referral visibility, tracking leakage, and extensive patient access metrics to hold receiving side accountable for patient follow-through.

Graphic emr integration

EMR integration

Seamless EMR integration is optional to increase adoption and integrate fully with sending-side workflow.

Graphic call center

Call Center Referral Management

par8o’s Call Center solution offers a complete platform for organizations focused on managing inbound referrals, even when the organization lacks centralized scheduling. Referrals can come in from a variety of sources, including phone, fax, direct messages, or an EMR. Call center staff can then use par8o’s Care Compass to determine the most appropriate resource for the patient and track the referral with the Work Queue.

Graphic sending side

Sending side

Call center staff use the Care Compass for decision support at the moment of referral and the Work Queue to track and triage referral appointments.

Graphic receiving side

Receiving Side

Send referrals to receiving offices via fax, desktop application or email.

Graphic reporting

Reporting and analytics

Reporting focuses on referral visibility and tracking patient leakage while offering extensive patient access metrics to hold call center staff accountable for patient follow-up.

Graphic emr integration

EMR integration

EMR integration increases adoption and provides a seamless call center experience (optional).

Outcomes

Proactive referral management can achieve substantial key metric improvements.

20-30%

reductions in overall leakage, higher for certain specialties

13-19%

increase in new monthly referrals

Up to 70%

decrease in time to appointment

Learn More

Ready to see how par8o can help you?